Why Us?

Based in Kosovo, serving clients in the US, UK, Canada, and Australia.
Provide scalable, reliable, cost-effective solutions for network performance, customer experience, and operations.
Team includes senior network engineers, NOC specialists, customer service professionals, and infrastructure experts with multi-vendor and multi-technology expertise.

24/7 Network Operations Center (NOC) Services

Continuous network monitoring, incident response, troubleshooting, escalation, and operational management

Covers Voice, Transport, Optical, IP, and P&E infrastructures

Voice NOC Services

Legacy TDM Switching: Nortel DMS series, Lucent/AT&T 5ESS, GTD5, SS7 signaling
VoIP Switching: Metaswitch (Call Feature Servers, Access Gateways, SIP trunking)
Capabilities:

Switch monitoring & alarm response
Call routing & translation troubleshooting
SS7 link validation & restoration
SIP signaling analysis, codec, and trunk issue resolution

Transport Electrical NOC Services

Supported Equipment:

MUX: Adtran 2800/2820, CAC MUX
DACS: Tellabs 5500, Alcatel 1631
ADM/SONET: Cisco 15454, Alcatel-Lucent DMX, Force10, Nortel OC-48
Pseudowire: Adtran TA5000, Cisco NCS 4200, NetVanta 8044
Capabilities: Alarm correlation, fault isolation, path/line/section analysis, cross-carrier/vendor coordination

Transport Optical NOC Services

Supported Vendors: Ciena, Cisco, Huawei, Infinera, Juniper, ADVA, Nokia/Alcatel, NEC
Capabilities:

DWDM/OTN/SDH/Ethernet fault isolation
OSP fiber cut identification & OTDR interpretation
Optical power-level analysis & wavelength verification
Multi-carrier path validation, escalation, SLA coordination

Power & Environmental (P&E) NOC Services

Real-time power and environmental alarm monitoring
Incident analysis and immediate escalation
Dispatch coordination with Field Technicians & vendors
Ticket lifecycle management in Salesforce, Remedy, Oracle Metasolv NGMSS
Core Skills: Network monitoring, HVAC & power systems, vendor coordination, preventive maintenance

Customer Support & Call Center Services

24/7 call center operations
Tier 1 & Tier 2 technical support
Billing & account assistance, trouble ticket creation & escalation
SLA-based response workflows
Quality monitoring & performance reporting
Strengths: Native English, telecom-trained teams, process-driven service delivery

Managed Network Services

Proactive network monitoring & performance optimization
Maintenance window management (MOP-based)
Incident resolution & vendor coordination
Documentation, reporting & KPI analysis
Safe, controlled updates within 6-hour maintenance windows

Tools & Systems Proficiency

Oracle Metasolv NGMSS, Salesforce, Remedy, Jira
IBM Netcool, OTDR & fiber diagnostics
Multi-vendor EMS/NMS (Ciena, Cisco, ADVA, Huawei, Juniper, Infinera, etc.)